At Explore Wares, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund guidelines below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Items that are used, damaged after delivery, or not in their original packaging are not eligible for return. Certain products may also be marked as non-returnable for hygiene or safety reasons.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return period. Provide your order details and reason for return. Our team will guide you through the next steps.
Inspection and Approval
Once the returned item is received, it will be inspected. If approved, your return will be processed. If the item does not meet the return conditions, it may be sent back to you.
Refund Policy
Refunds are processed within 5 to 10 business days after approval of the return. Since we offer Cash on Delivery, refunds will be issued through a mutually agreed method such as bank transfer or mobile wallet.
Exchange Policy
If you receive a defective or incorrect item, you may request an exchange within 7 days of delivery. Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with clear evidence (such as photos). We will arrange a replacement or refund as applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part (such as defective or incorrect items).
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]